The video I just posted came from the site above. I was watching the news and they interviewed a formerly homeless woman from Chicago who said when she started using Social Media the thing that meant the most to her was just knowing someone was out there listening to her.
But it goes beyond that. It gives them a sense of normalcy and serves as a tool to find resources, submit resumes, and get their life back on track. Those homeless who are able to afford phones cling to that connection to the “normal” world. Those who can’t afford phones to stay connected find free web access at libraries and other places.